If you’ve ordered a pair of contact lenses and you’re wondering on how best to begin with your contact lens preparation, let us talk you through some of our top tips for contact lenses. If you haven't already, make sure to watch our instructional videos:

The methods for contact lens prep should be the same whether you’ve received prescription, natural or costume contact lenses. With all the excitement of a new pair of contacts, it can be tempting to try them on straight away. However, it’s important to clean and soak your contact lenses in solution before wearing them. Contact lenses should never go straight from the packaging into your eye.


1. Checking Your Contact Lenses

All contact lenses will come packaged in one of two options; blister packs or vials. We recommend that you inspect the contact lenses BEFORE opening then. This means that if there is anything wrong with the contact lenses, you can return them to us.

We will not be able to accept returns or give refunds for contact lenses that have been opened. So before you open your contact lenses you should check the following:

  1. The contact lenses match your order confirmation.
  2. The contact lens attributes match with your prescription*
  3. The contact lenses are undamaged, intact and have no visible abrasions.
  4. The contact lens color, design, and style are as expected.

If you experience any of the problems listed above or have any doubts about wearing contacts get in touch with our customer services team here. Please note that we can only accept returns on unopened pairs of contact lenses. Please use the checklist above before proceeding with opening your contact lenses.

* Check that attributes such as Base Curve, Diameter, Power/Square, Cylinder and Axis all match your own prescription. Non prescription or plano colored contacts often have a standard diameter and base curve. Find out “How to Read Your Prescription” here.

2. Soaking Or Cleaning Your Lenses

Before using contact lenses it is important to make sure that they have been soaked in a contact lens solution as per the packaging recommendations. We usually recommend soaking for at least 2 hours before attempting to insert them.

Our colored contacts should never be worn straight from the packaging. Colored contacts are packaged in a saline fluid designed to keep them preserved and sterile in their packaging. If it comes into contact with your eye this fluid can feel uncomfortable and may cause a stinging sensation.

Importance of Soaking Contact Lenses

By using your contact lens solution to soak the contact lenses you are:

  • Helping to balance the pH of the contact lenses in order to bring them closer to the natural pH of your eye.
  • Removing any residue or any unwanted proteins from the surface of the lens.
  • Softening the contact lens material for increased comfort during use.

All of these factors help to increase the comfort during contact lens wear. Find out more about our own premium lens solution here.

Additional Tips for Initial Cleaning

  • Wash your hands with unscented soap before handling your lenses.
  • Ensure that your nails are short and smooth – no sharp edges.
  • Avoid touching the tip of the contact lens solution bottle.
  • Always soak the contact lenses in a new, or cleaned, contact lens case.
  • Even daily colored contact lenses should be soaked before use.
  • Always completely refresh your lens solution rather than top it up.